Refund policy

RETURNS

Inadequate product or incorrect delivery

Upon receipt you must immediately inspect the goods. If you believe that the goods are not in accordance with the order, do not sign the delivery note and / or clearly state the problem on the courier’s receipt. Please notify us of the problem within 24 hours, stating your order number, by sending an email to the following email address: customerservice@champagne-ysc.com.

Complaints

Submitted complaints will be answered within a period of 14 days from the date of receipt of your order. If a complaint requires a foreseeable longer processing time, we will reply your message within 14 days with a message of receipt and an indication of when you can expect a more detailed answer.

Distance Selling – Right of Retraction/Cancellation

The consumer has the right to notify the seller that he waives the purchase without payment of a fine and without a statement of reasons within 14 calendar days from the day following delivery

In case the consumer invokes this possibility, he must return the goods to Champagne Yvonne Seier Christensen at his own risk and costs. Goods designed specifically for the User will not be taken back and the User cannot rely on the waiver clause.

Returned goods will only be accepted by Champagne Yvonne Seier Christensen on the condition that the goods are unused.

In order to return the goods the following procedure needs to be followed:

Step 1: Please contact customerservice@champagne-ysc.com and state your order number. We will send you our return instructions by email. The return costs, which we will mention in this email, are at your expense.

Step 2: Pack the goods before returning them (do not return any used goods), if possible in original packaging and complete with original labels, accessories. The original packaging ensures that damage during return is avoided.

Step 3: Print the return label and stick it on the box/boxes. The received label will contain all information to make sure the return goes smoothly (your information, our shipping address, the courier name).

Step 4: If you have questions after step 3, please do not hesitate to contact us. If no questions, you must return the goods to us within 14 days.

Step 5: If the goods reach us in good condition, you will be refunded within 14 days. Should the goods be incomplete or damaged, we will inform you.